At Saul Voyage, we are committed to delivering your outdoor and travel essentials efficiently and reliably. Please review our shipping policy below to understand how we handle deliveries.
1. Payment Method
We offer Cash on Delivery (COD) as our sole payment method. Payment must be made in full at the time of delivery. Please ensure that someone is available to receive and pay for the order at the delivery address.
2. Processing Time
Orders are typically processed within 1–3 business days after confirmation. You will receive a notification once your order has been dispatched.
3. Delivery Time
Delivery times vary based on location. Estimated delivery timeframes are:
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Local deliveries: 3–5 business days
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Regional deliveries: 5–8 business days
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Remote areas: Up to 10 business days
Please note that delivery times are estimates and may be affected by weather, logistical delays, or other unforeseen events.
4. Shipping Coverage
If your location falls outside our serviceable areas, we will notify you as soon as possible.
5. Shipping Charges
Shipping fees, if applicable, will be clearly stated during the checkout process before you confirm your order.
6. Order Tracking
Once your order is shipped, tracking information will be shared with you via email or SMS. If you do not receive tracking details within the expected processing time, please contact our support team.
7. Failed Deliveries
If delivery is attempted and no one is available to accept the package, our delivery team may contact you to reschedule. Repeated failed delivery attempts may result in cancellation of the order.
8. Damaged or Missing Items
If your order arrives damaged or with missing items, please notify us within 48 hours of receiving your package. We will assist you in resolving the issue as quickly as possible.
9. Contact Us
If you have any questions or concerns about your shipment, feel free to reach out at [email protected].