At Saul Voyage, we strive to ensure your satisfaction with every purchase. If you’re not completely happy with your order, please review our return and refund policy below.

1. Eligibility for Returns

You may request a return or exchange within 7 days of receiving your order, provided the following conditions are met:

  • The item is unused and in its original condition.

  • The item is returned in its original packaging.

  • A valid proof of purchase is provided.

Items that show signs of use, wear, or damage caused after delivery will not be eligible for return.

2. Return Process

To initiate a return:

  • Contact our support team via 3 within 7 days of receiving your order.

  • Provide your order number and reason for return.

  • Our team will guide you through the next steps.

Please do not send any items back without first contacting us and receiving return instructions.

3. Return Shipping

Customers are responsible for the cost of return shipping unless the item received was incorrect or damaged. In such cases, we will cover the return shipping cost.

4. Refund Process

Since we operate on a Cash on Delivery (COD) basis:

  • Refunds will be issued via bank transfer or other agreed-upon methods once the returned item is received and inspected.

  • Please allow 5–10 business days for the refund to be processed after we receive the returned product.

We reserve the right to deny a refund if the returned item does not meet our return criteria.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or process a full refund after verification.

6. Non-Returnable Items

Certain items such as clearance or final sale products may not be eligible for return. These items will be clearly marked on the product page.

7. Contact Us

For all return or refund inquiries, please contact us at [email protected].